Multi-Node & Migration Consultation
Provide the source node, target node, time window and data volume first
If you need to move existing work to another node or arrange a multi-node workflow for different teams, provide enough operational context. We will first check catalog combinations, data-movement methods, interruption conditions and access permissions, then confirm the information needed next.
01
Source and target nodes
Use the SG, JP, KR, HK, US-E or US-W identifier, and specify the current and desired models.
02
Desired time window
Provide the earliest start time, required completion time, time zone and acceptable task-pause duration.
03
Data volume and type
Estimate the capacity of code, build caches, models, media assets and output artifacts separately; do not send project source files.
04
Validation and rollback conditions
Explain how migration completion will be verified and which logs, artifacts and original task state must be retained if it fails.
New Projects & Multi-Node Planning
Email the purpose, number of concurrent devices, candidate nodes, expected duration and data volume. Do not send passwords, complete private keys, payment credentials or unsanitized code.
Existing Orders & Node Issues
Sign in to the console to submit a support ticket. Include the order ID, actual node, issue time and time zone, impact, last known normal time and sanitized error output.